icon login

I already have an account

Forgot your password ?

I want to become reseller

Create your account

gts

GENERAL TERMS AND CONDITIONS OF SALE 2025

These general terms and conditions govern the rights and obligations of LAMA FRANCE in connection with the sale of IT consumables, equipment, and office supplies. In the absence of a contract concluded between LAMA FRANCE and its client, or of general or specific purchasing terms expressly accepted by LAMA FRANCE, sales made are subject to the General Terms and Conditions of Sale described below.

Consequently, any sale made by LAMA FRANCE implies the unconditional acceptance by the client of these general terms and conditions of sale, to the exclusion of any catalogue, brochure, or other advertising document, which shall be deemed for information purposes only. As from January 1, 2025, these conditions supersede and replace the previous GTCS 2024.

I – TERMS APPLICABLE TO ORDERS

Placing an order for products by a client constitutes full and unconditional acceptance of these general terms and conditions of sale. Any order shall be deemed concluded once written confirmation is received or when placed via our website.

For orders placed by telephone, confirmation must be provided by fax or by email. If this procedure is not followed, we disclaim any liability.

II – ACCOUNT OPENING

To open an account, the following documents must be provided:

  • A recent K-BIS extract (less than 3 months old)

  • Bank account details (RIB/IBAN)

  • A copy of the manager’s ID

  • The account opening request form provided by LAMA FRANCE, duly completed, signed, and stamped by the client

  • These general terms and conditions of sale, initialed, signed, and stamped

The account will be opened upon receipt of the first order, and e-shop access will be provided as soon as possible thereafter.

III – DELIVERY TERMS AND TIMES

A – Delivery Terms

1 – Delivery in mainland France (excluding Corsica and overseas territories)

Orders placed via the website www.lamafrance.com:

  • Minimum order: €75 excl. VAT

  • Free delivery from: €200 excl. VAT
    Note: For any order below the free delivery threshold, shipping costs of €15 excl. VAT will be invoiced.

Orders placed by email / fax / telephone:

  • Minimum order: €100 excl. VAT
    Note: For any order below the required minimum, an administration fee of €6 excl. VAT will be invoiced.

  • Free delivery from: €350 excl. VAT
    Note: For any order below the free delivery threshold, shipping costs of €15 excl. VAT will be invoiced.

2 – Delivery in department 69

  • Minimum order: €75 excl. VAT

  • Free delivery from: €150 excl. VAT
    Note: For any order below the free delivery threshold, shipping costs of €8 excl. VAT will be invoiced.

3 – In-store pick-up at LAMA FRANCE

  • Minimum order: €30 excl. VAT

  • If the minimum is not met, an administration fee of €6 excl. VAT will be invoiced.
    Pick-ups are only available in the morning between 08:30 and 12:30, Monday to Friday.
    For collection at 08:30, the order must be placed no later than 16:30 the previous day.

4 – Delivery to Corsica and overseas territories
Shipping costs are borne by the client for these destinations, regardless of order amount, depending on the weight and volume of the order. For an accurate quote, please contact LAMA FRANCE’s sales department in advance.

5 – Direct delivery (“drop shipment”)
LAMA FRANCE may ship directly on behalf of reseller clients with a neutral delivery note or reseller’s delivery note, at a flat rate per shipment (indicated on the website when ordering). For multiple direct shipments, a dedicated drop shipment contract with specific terms may be established.

6 – Saturday morning deliveries
An additional charge of €6 excl. VAT will apply, subject to the eligibility of the delivery address.

B – Delivery Times

For mainland France, delivery is generally within 24 to 48 hours. Delivery may take up to 72 hours for freight shipments (typically 3 pallets or more). For orders received via the website before 16:00, dispatch is made the same day (except for pallet shipments). Orders placed after this deadline may not be shipped the same day.

Delivery times are given for guidance only. Any delays shall not entitle the client to compensation, regardless of cause.

For deliveries to Corsica, overseas territories, or other countries, delivery times depend on the destination and agreed transport method.

C – Delivery Claims

Goods travel at the recipient’s risk. Any reservations (non-compliance, shortage, or error) must be noted on the delivery slip at reception and reported to LAMA FRANCE by email or fax within 72 hours of receipt. The sales department will provide the most appropriate solution to resolve the issue. Claims made after 72 hours will not be accepted.

IV – SALES PRICES

All our prices are quoted in Euros, excluding VAT, plus the applicable VAT rate (20% for products shipped in France) and shipping charges on the order date.

Given the nature and origin of our products, prices are subject to change based on variations in cost prices, raw material costs, and/or currency fluctuations. In case of modifications, LAMA FRANCE undertakes to inform clients as soon as possible.

Reminder: Since August 15, 2018, printer cartridges fall within the regulatory scope of WEEE (Waste Electrical and Electronic Equipment), pursuant to Decree 2014-928 of 19/08/2014. As such, printer cartridges are subject to an eco-contribution fee to fund collection, depollution, and recycling. This fee is based on scales set by eco-organisations to which we belong and will appear on your price list. The eco-contribution is added to the net price and is subject to VAT.

V – EXTENDED PRODUCER RESPONSIBILITY (EPR)

The Extended Producer Responsibility (EPR) scheme aims to act on the entire product lifecycle: eco-design, waste prevention, extended product lifespan, and end-of-life management.

Household packaging is one of the EPR streams concerned, and the scheme applies to products intended for households as well as for professional use. LAMA FRANCE has entered into a contract with CITEO for all its packaging under unique identifier: FR007531_01PCIO.

VI – WARRANTY TERMS

– UPrint branded printing consumables:

  • UPrint ink cartridges: 3-year warranty (2-year statutory conformity warranty + 1-year commercial warranty)

  • UPrint laser cartridges: Lifetime warranty

Technical support is available to resellers and end users via ticket at https://uprint.savcartouches.com, by email at assistance@uprint.fr, or by phone at +33 (0)9 69 390 750 (local call rate).

Detailed warranty conditions and procedures for UPrint products are available in Appendix 1 or on request from LAMA FRANCE’s sales department.

– “Low-cost” printing consumables:

  • Ink and laser cartridges: 2-year statutory conformity warranty
    In case of failure, the sales department will issue a return authorisation.

– Ribbons and papers:

  • 2-year statutory conformity warranty
    In case of failure, the sales department will issue a return authorisation.

– UP-Office equipment:

  • 2-year statutory conformity warranty
    In case of failure, the sales department will issue a return authorisation.

– Brands distributed by LAMA FRANCE as wholesaler (CASIO, TECHFIVE, SUMUP, etc.):
The applicable warranty terms are those of the respective brand. These can be obtained from LAMA FRANCE’s sales department.

VII – PAYMENT TERMS

For any new account, the first order must be prepaid (no discount), by bank transfer or credit card.
No discount will be granted for upfront payment.

VAT exemption invoicing will only be possible upon receipt of the official VAT exemption certificate issued by the competent tax authorities.

A credit line may be granted subject to sufficient business volume and approval by our Credit Insurance provider. Payment terms will then apply as agreed between LAMA FRANCE and the client. If either condition is not met, payment must be made upon order.

In case of exceeding the authorised credit line, payment must also be made upon order.

Payment terms are subject to revision, particularly in case of non-payment or late payment. Any costs incurred due to unpaid amounts will be re-invoiced (€7.50 for an unpaid draft).

Acceleration clause: Payment deadlines must be strictly respected. Otherwise, the client risks:

  • Immediate acceleration of all outstanding debts, should any instalment remain unpaid.

  • A revision of payment terms and, in extreme cases, refusal of further deliveries (including ongoing orders) without compensation.

Late payment penalty: Unless otherwise agreed in advance with LAMA FRANCE, late payment shall incur a penalty of 3 times the legal interest rate, calculated on the gross amount due, effective from the invoice due date, without any prior formal notice.

In addition to late payment penalties, a fixed compensation fee of €40 for recovery costs shall apply (Articles 441-6, I paragraph 12 and D.441-5 of the French Commercial Code).

If recovery costs exceed €40, the creditor may claim additional compensation upon justification.

VIII – PERSONAL DATA PROTECTION

Client information collected is processed by LAMA FRANCE and is necessary for order fulfilment.

This information and personal data are also retained for security purposes and to comply with legal and regulatory obligations.

They will be kept as long as necessary for the execution of the ordered services and applicable warranties.

Data controller: LAMA FRANCE, ZI PERICA, 241 rue du Companet, 69140 RILLIEUX LA PAPE, France.

Access to personal data is strictly limited to company employees authorised by their roles.

Information may be communicated to third-party contractors bound by agreement with the company, strictly for the performance of subcontracted tasks.

No data is transferred outside the European Union by LAMA FRANCE.

In compliance with Law No. 78-17 of January 6, 1978 on data protection, as amended by Law No. 2004-801 of August 6, 2004, and EU Regulation No. 2016/679 (GDPR), the client has the right to access, rectify, erase, and transfer their data, as well as the right to object to processing on legitimate grounds, by contacting: info@lamafrance.com and providing valid proof of identity.

In case of complaint, the client may contact the French Data Protection Authority (CNIL): www.cnil.fr

IX – RETENTION OF TITLE

In accordance with Law 80.335 of May 12, 1980, we retain ownership of delivered goods until full payment has been received. During the retention of title period, the client shall bear all risks in case of loss or damage to the goods upon delivery.

In the event of receivership or liquidation of the client, ownership of unpaid delivered goods may be claimed by LAMA FRANCE.

If the client resells goods supplied by LAMA FRANCE before full payment, they undertake to inform the purchaser of this retention of title clause and of LAMA FRANCE’s right to reclaim either the goods themselves or their price.

X – FORCE MAJEURE

LAMA FRANCE shall not be held liable if non-performance or delay in performance of any obligation results from a force majeure event. Force majeure shall mean any external, unforeseeable, and irresistible event as defined under Article 1148 of the French Civil Code.

XI – JURISDICTION

In the event of a dispute, the parties shall endeavour to resolve it amicably.
Failing that, the Commercial Court of Lyon shall have sole jurisdiction.

Large range available
A dedicated contact
Quick international delivery
Veuillez patienter ...