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GENERAL TERMS AND CONDITIONS OF SALE 2026

The present General Terms and Conditions are intended to govern the rights and obligations of the company LAMA FRANCE in the context of the sale of IT consumables, equipment and office consumables. In the absence of a contract concluded between the company LAMA FRANCE and its customer, or of general or specific purchasing conditions expressly accepted by the company LAMA FRANCE, the sales carried out are subject to the General Terms and Conditions of Sale described below.

Consequently, any sale carried out by the company LAMA FRANCE implies the customer’s full and unreserved acceptance of these General Terms and Conditions of Sale, to the exclusion of any catalogue, brochure or other advertising document, which have only an indicative value. As from January 1st, 2026, these conditions cancel and replace the previous 2025 GTC.


I - CONDITIONS APPLICABLE TO ORDERS:

The placing of an order for products by a customer confirms the latter’s full and unreserved acceptance of these General Terms and Conditions of Sale. Any order is deemed concluded after receipt of written confirmation or when placed via our website.

In the event of a telephone order, it must be confirmed by fax or by email. If this procedure is not applied, we decline all responsibility.


II - ACCOUNT OPENING:

In order to open an account, the following documents must be sent to us:

  • - A recent KBIS extract (less than 3 months old)

  • - A bank identity statement

  • - A copy of the manager’s identity document

  • - The account opening request form provided by LAMA FRANCE, completed, signed and stamped by the customer

  • - The present General Terms and Conditions of Sale initialled, signed and stamped

The account will be opened upon receipt of the first order and access to the e-shop will be sent in return as soon as possible.


III - DELIVERY CONDITIONS AND TIMEFRAMES

A – Delivery conditions

1 - Delivery in mainland France (excluding Corsica and overseas territories)

Orders placed via the website www.lamafrance.com:

  • - Minimum order amount: €75.00 excl. VAT

  • - Free shipping threshold: €200.00 excl. VAT

  • - N.B.: For any order below the free shipping threshold, shipping costs of €15.00 excl. VAT will be charged.


Orders placed by email / fax / telephone:

  • - Minimum order amount: €100.00 excl. VAT

  • - N.B.: For any order not reaching the required minimum, management fees of €6.00 excl. VAT will be charged.

  • - Free shipping threshold: €350.00 excl. VAT

  • N.B.: For any order below the free shipping threshold, shipping costs of €15.00 excl. VAT will be charged.


2 - Delivery within the Rhône department (69)

  • - Minimum order amount: €75.00 excl. VAT

  • - Free shipping threshold: €150.00 excl. VAT

  • - N.B.: For any order below the free shipping threshold, shipping costs of €8.00 excl. VAT will be charged.


3 - Goods made available at the Lama France counter:

  • - Minimum order amount: €30.00 excl. VAT
  • - If the order does not reach the minimum, management fees of €6.00 excl. VAT will be charged.
  • - Pick-ups at the counter take place exclusively in the morning between 08:30 and 12:30, Monday to Friday.
  • - For collection from 08:30, the order must be placed the day before no later than 16:30.

4 - Delivery to Corsica and overseas territories
Shipping costs are borne by the customer for all deliveries to these destinations, regardless of the order amount, depending on the weight and volume of the order. In order to obtain a precise quotation, the customer must first contact the LAMA FRANCE sales department.


5 - Direct delivery (“drop shipment”) 
LAMA FRANCE may, on behalf of its reseller customers, carry out direct shipments with a neutral delivery note or the reseller’s delivery note for a flat-rate cost per delivery (indicated on the website when ordering). In the case of multiple direct deliveries, a direct delivery service agreement with specific conditions may be set up.


6 - Saturday morning deliveries:
A surcharge of €6 excl. VAT will be charged, subject to the delivery address being eligible for this option.


B - Delivery timeframes

For delivery in mainland France, we endeavour to deliver within 24 to 48 hours. Delivery times may be extended to 72 hours in the event of a charter request (generally from 3 pallets). For any order transmitted to our services via the website before 4:00 p.m., dispatch is guaranteed the same day (excluding pallets). Beyond this time, same-day dispatch cannot be guaranteed. Delivery times are given for information purposes only. Any delays cannot give rise to any compensation, whatever the reason.For deliveries to Corsica, overseas territories and other countries, delivery times will depend on the destination and the type of transport agreed with the customer.


C - Delivery disputes

Goods travel at the recipient’s own risk. Any reservations (non-compliance, shortage or error) must be noted on the delivery slip at the time of receipt and reported to LAMA FRANCE by email or fax within a maximum period of 72 hours following receipt.The sales department will provide the most appropriate solution to resolve the dispute as quickly as possible. Beyond 72 hours, the claim will be deemed inadmissible.


IV - SALES PRICES:

All our prices are indicated in Euros excluding VAT, increased by the applicable VAT rate (20% for products shipped in France) and transport costs applicable on the day of the order.Given the nature and origin of our products, prices may be modified depending on changes in cost prices, raw materials and/or currency exchange rate fluctuations. In the event of modification, LAMA FRANCE undertakes to inform its customers as soon as possible.As a reminder, since August 15, 2018, printing cartridges falling under the Electrical and Electronic Equipment (EEE) sector have been included in the regulatory scope of WEEE (Waste Electrical and Electronic Equipment), in accordance with decree 2014-928 of 19/08/2014. As such, printing cartridges are subject to an eco-contribution intended to finance collection, decontamination and recycling. This amount depends on the scales communicated by the eco-organisations to which we adhere and will be indicated on your price lists. The eco-contribution is added to the amount excluding VAT and is therefore subject to VAT.


V - EXTENDED PRODUCER RESPONSIBILITY:

The Extended Producer Responsibility (EPR) scheme aims to act on the entire life cycle of products: eco-design, waste prevention, extension of usage duration and end-of-life management.Household packaging is one of the EPR sectors concerned, and the scheme applies to products intended for households and for professional use products. As such, LAMA FRANCE has taken out a contract with CITEO for all its packaging under the unique identifier: FR007531_01PCIO


VI - WARRANTY CONDITIONS:

- For UPrint brand printing consumables:
UPrint inkjet cartridges are guaranteed for 3 years (2 years of legal conformity warranty + 1 year commercial warranty).UPrint laser cartridges are guaranteed for life (2 years of legal conformity warranty + unlimited commercial warranty).UPrint consumables resellers benefit from dedicated technical assistance available by email at supportrevendeurs@uprint.fr or by telephone at +33 9 70 15 02 20 (non-premium number, cost of a local call).UPrint consumables benefit from technical assistance available to end users, either by opening a ticket on the website https://uprint.savcartouches.com, by email at assistance@uprint.fr, or by telephone at +33 9 69 390 750 (non-premium number, cost of a local call).Detailed warranty conditions, as well as the procedure for handling UPrint brand products, are available in Appendix 1 or upon simple request from the LAMA France sales department.

- For “entry-level” printing consumables:Inkjet and laser cartridges in the “entry-level” range are guaranteed for 2 years (legal conformity warranty).In the event of failure, the sales department will issue a return merchandise authorisation.

- For all ribbons and papers:The warranty is 2 years (legal conformity warranty).In the event of failure, the sales department will issue a return merchandise authorisation.

- For UP-Office equipment:The warranty is 2 years (legal conformity warranty).In the event of failure, the sales department will issue a return merchandise authorisation.

- For brands distributed by LAMA FRANCE as a wholesaler:(CASIO, TECHFIVE, SUMUP, etc.), the warranty conditions of these brands shall apply. These conditions specific to each brand are available from the LAMA FRANCE sales department.


VII - PAYMENT TERMS:

For any account opening, the first order is payable in advance without discount, by bank transfer or credit card.No discount will be granted for cash payment.Any request for VAT-free invoicing will only be possible after receipt of the VAT exemption certificate issued by the competent tax authorities.The granting of a credit limit is subject to a certain level of business activity and to acceptance by our credit insurance company. Payment deadlines will then be those agreed between LAMA FRANCE and the customer. If one or both of these criteria are not met, payment must be made at the time of ordering.In the event of exceeding the authorised credit limit, payment must be made at the time of ordering.Payment terms may be revised, particularly in the event of non-payment or failure to comply with payment deadlines. In the event of non-payment, the costs incurred will be re-invoiced to the customer (€7.50 in the case of an unpaid bill of exchange).
Acceleration clause:The payment deadlines granted must be strictly respected; failing this, the customer is exposed to:
➢ on the one hand, an acceleration of maturity for all debts owed to us, as soon as a single instalment has not been honoured.
➢ on the other hand, a withdrawal of payment terms and, in extreme cases, refusal without notice of any subsequent delivery, including ongoing orders, without this giving rise to any payment of damages.
Penalty clause:
By express agreement and unless a deferment has been requested in due time and granted by LAMA FRANCE, failure to pay our goods by the due date will result, whatever the method of payment provided for, in late payment penalties equal to three times the legal interest rate. This penalty is calculated on the total amount including VAT of the sum remaining due and runs from the invoice due date without the need for any prior formal notice.In addition to late payment penalties, a fixed indemnity for recovery costs of €40 will be added (Article L.441-6, I paragraph 12 and D.441-5 of the French Commercial Code).


VIII - PERSONAL DATA PROTECTION:

The information collected from the Customer is subject to computer processing carried out by LAMA FRANCE and is essential for the processing of the order.This personal information and data are also kept for security purposes, in order to comply with legal and regulatory obligations.They will be retained for as long as necessary for the execution of the ordered work and any warranties that may apply after completion.The data controller is the company: LAMA FRANCE, ZI PERICA, 241 rue du Companet, 69140 RILLIEUX LA PAPE.Access to personal data will be strictly limited to employees of the company authorised to process them due to their duties.The information collected may be communicated to third parties contractually linked to the company for the execution of subcontracted tasks, without the Customer’s authorisation being required.It is specified that, in the context of their services, third parties have only limited access to the data and are contractually obliged to use it in compliance with the provisions of applicable legislation on personal data protection.No transfer of data outside the European Union is carried out by LAMA FRANCE.In accordance with Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms, as amended by Law No. 2004-801 of August 6, 2004, and by European Regulation No. 2016/679, the Customer has the right of access, rectification, erasure and portability of data concerning them, as well as the right to object to processing for legitimate reasons. These rights may be exercised by contacting the email address mentioned: info@lamafrance.com, enclosing valid proof of identity.In the event of a complaint, the customer may contact the French Data Protection Authority (CNIL): www.cnil.fr


IX - RETENTION OF TITLE:

In application of Law 80.335 of May 12, 1980, we reserve ownership of the goods delivered until full payment has been made. During the period of retention of title, the customer bears the risks in the event of loss or destruction of the sold products from the time of delivery. The customer remains responsible, from the date of delivery, for the maintenance of these products and for any damage they may suffer.In the event of judicial reorganisation or liquidation of the customer, ownership of the delivered and unpaid products may be claimed by LAMA FRANCE.In the event of resale of the products supplied by LAMA FRANCE while the customer has not paid the full price, the customer undertakes to inform any purchaser of the present retention of title clause affecting said products and of the right of LAMA FRANCE to claim from them either the products concerned or their price.


X - FORCE MAJEURE:

The liability of LAMA FRANCE cannot be invoked if the non-performance or delay in the performance of one of its obligations described in the present General Terms and Conditions of Sale results from a case of force majeure.Force majeure is understood as any external, unforeseeable and irresistible event within the meaning of Article 1148 of the French Civil Code.


XI - JURISDICTION:

In the event of a dispute, the parties will endeavour to settle it amicably.
Failing this, only the Commercial Court of Lyon shall have jurisdiction.

Commercial Warranty Conditions – UPrint
Commercial Warranty Conditions – LAMA FRANCE



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